The simplest things can have the most impact. Simple things, if they have value, stick. Simple is memorable.
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Michelle said, “I felt guilty. Then I felt nervous. Then I felt relief!” Michelle (not her real name) is a manager of a team of six people.
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Years ago, a woman on my team (let’s call her Sara) wanted to do process improvement coaching and innovation work in the network of primary care clinics our team served. So I gave her that work to do.
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Conflict is normal. A big role of a leader is to take conflict as it arises and make it safe and productive. We want to make conflict a learning experience instead of a power struggle.
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Most people in early 2022 are clinging to the ceiling from stress and worry, while si- multaneously all but flat on their backs from burnout. It’s an ugly place to be.
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Last week, as I was getting organized for my fall work and trying to shake off a new wave of pandemic worry and malaise, I took a new step that made a huge difference.
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