In your work, you see ways to make things better. All the time, everywhere. Things to fix. This is great. This is a gift. You are a person of vision, a person for the future.
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I love a run chart: the simple process improvement graph that shows how a particular performance metric is moving over time toward a numerical goal. The values for the single measure on the vertical y-axis, the units of time (day, week, month) ticking by on the horizontal x-axis.
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So, with the cautionary tale of the San Francisco chart-ripper in mind, here are a few ideas for how to align the use of performance data with the trust, goodwill and momentum required to do the work and fix things.
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If we have met, or if you have read other posts here, you know what I’m about: I help people help other people move ahead to get better.
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Almost every day, I watch people fail to absorb really important information from their colleagues or from their customers, clients and patients.
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High school students in Los Angeles are learning and doing quality improvement. I’m working with them and having a blast. For me, sitting around the table with these students feels like…
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